ALICIA, Isabela — To establish its compliance with regulatory authorities and strengthen its drive for continuous improvement in providing services, the Philippine Normal University North Luzon (PNUNL) conducted its management review on the International Organization for Standardization (ISO) 9001: 2015 Quality Management System (QMS) on Friday, at the Multi-Purpose Function Hall, Innovation Hub for School Living Traditions and Indigenous Education Building.

According to Dr. Jane Cariaga, Quality Assurance Coordinator, establishing QMS to adapt the ISO 9001:2015 is an option for PNUNL’s goal to provide better services to its stakeholders as it is a clear evaluation indicator that the institution organizes the standard implementation of processes and procedures in all its core functions.

“PNUNL is working hard to show the ability of PNUNL to consistently offer customer and regulatory-compliant products and services and demonstrate continuous improvement,” Cariaga stated.

‘𝗣𝗡𝗨𝗡𝗟 𝗳𝗮𝗰𝘂𝗹𝘁𝘆 𝗽𝗿𝗲𝘀𝗲𝗻𝘁𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗥𝗲𝘃𝗶𝗲𝘄 𝗶𝗻𝗽𝘂𝘁𝘀’

With PNUNL’s goal to receive ISO certification in its final external audit this coming December, the Campus ISO core team composed of the university’s faculty and staff presented the initial management review inputs to the consultants from Isabela State University (ISU).

Highlighting the current issues affecting PNUNL’s operation as a campus, Dr. Leticia Aquino, Executive Director and Provost (EDP) reported the External and Internal Issues Relevant to the QMS; Performance and Effectiveness of QMS in terms of the following matters have been discussed by the campus core team respectively.

For Client Satisfaction and Feedback from Interested Parties, the Frontline Offices have been presented by Prof. Jay-ar Balauag, Head, Knowledge Management Office (KMO); Dr. Richmond Maguigad, Scholarship Coordinator, highlighted the Student’s Feedback on academics; while Dr. Julievic Palting, Associate Dean, Faculty of Teacher Development (FTD), reported the Faculty Performance.

Moreover, matters on the extent to which Quality objectives have been met were identified by Dr. Madonna Gonzales, the Dean for Academics and IPEd; the Process Performance and Conformity of Products and Services have been showcased by Dr. Jandy Danzalan, Director, Center for IPEd; and the Nonconformities and Corrective Actions were highlighted by Dr. Clemente Aguinaldo Jr., Lead Auditor, Internal Quality Audit.

Furthermore, Palting headed the discussions on Monitoring and Measurement Results, while Aguinaldo led the Audit Results of PNUNL’s management review input; Richard Guiab, Head of the Faculty Management Administration (FMA) also ushered the matters on the Performance of External Providers.

Talking about the Adequacy of Resources, Dr. Edilberto Andres presented topics concerning the Office of Human Resources and the Teaching and Non-Teaching Personnel; on the other hand, Atty. Donna Donna Remigio, Head of the Publication and Materials Development Office (PMDO), highlighted the Effectiveness of Actions Taken to Address Risks and Opportunities.

The Opportunity for Improvement and the management Commitment were addressed by Cariaga and Aquino, respectively.

‘𝗔 𝗗𝗿𝗲𝗮𝗺 𝗖𝗼𝗺𝗶𝗻𝗴 𝗧𝗿𝘂𝗲’

Meanwhile, the EDP expressed that the ISO will be a “dream come true” for PNUNL, which, according to her, is the first campus among other PNU campuses to undergo ISO auditing.

“It is a dream we all envision together as one campus and as one family…finally we can say, we made it, at least to this management review,” Aquino said.

“This management review is worth the hard work of every campus official, every student, and every stakeholder of this institution,” she added.

Furthermore, as the event concluded with the management commitment delivered by the chief executive of PNUNL, she asserted that the university would commit to undertake actions to improve the implementation of QMS in terms of academics, and administration, and to deliver effective and efficient operation of the campus.

“The management commits to act on the lessons learned from this management review and the management commits to address the noncompliance, the opportunities for improvement (OFI) of the different offices,” Aquino stated.

According to the EDP, the conduct of the said management review leads PNUNL to more challenging steps to recalibrate and improve its noncompliance and OFIs for the ISO certification.

“We still have a long journey to take, but I am quite confident that with the support and commitment of everyone here, we can make it,” Aquino said.

As identified by the ISO, the ISO 9001:2005 is a globally recognized standard for quality management that helps organizations of all sizes and sectors to improve their performance, meet customer expectations, and demonstrate their commitment to quality, its requirements also define how to establish, implement, maintain, and continually improve an institution’s QMS.